Is Fin covered under warranty?
Fin is backed by a one year warranty against defects. Please contact us directly at [email protected] if you ever have any issues our questions.
Last updated: November 03, 2016 13:37
According to what standards is Fin compliant?
Fin is CE, RoHS, REACH, and California Prop. 65 compliant.
Last updated: November 09, 2016 14:03
Will Fin fit my hand?
Yes! Testing involved users with ring sizes 4-13, and folks with hands large and small agree that Fin’s finger grip is comfortable and effective.
Last updated: November 16, 2016 12:42
I want my Fin delivered by a specific date. Can you do it?
The December and February ship dates are strong estimates. Our team in China tells us that progress is coming along rather well, so we still feel comfortable with those targets. However, getting a real product out into the world involves a lot of moving parts. Between tooling, manufacturing, and two legs of shipping, we just can’t promise a specific ship date for you at this point in time. We will send an update and edit the page when we have a firm date to share!
I’m sorry if this is a disappointment, but we want to set the right expectations. Thanks for your understanding, and for getting in on the ground floor of something exciting.
Last updated: November 04, 2016 10:39
Will Fin ship discreetly?
Yes! We will ship Fin out in a plain cardboard box. We designed it to be stealthy, after all.
Last updated: November 03, 2016 06:04
Does the cost of shipping include VAT or customs fees?
The cost of shipping is not inclusive of these fees, or any other charges related to importing Fin.
Last updated: November 07, 2016 13:45
Is Fin water-proof?
Fin is splash-proof, not fully submersible. You can wash Fin in a sink or use it in the shower, but we do not recommend this product for underwater use.
Last updated: November 03, 2016 13:32
Is Fin body safe?
Fin is better than “body safe” — it’s made of certified medical-grade silicone.
Last updated: November 03, 2016 13:32
How does Fin charge?
Fin comes with a USB charging cable that can plug into any USB adapter or computer. It takes about 2.5 hours to charge Fin completely from a dead battery.
Last updated: November 04, 2016 07:36
Where does Fin's charging cable plug into it?
Like Eva, Fin’s charging port is below the layer of silicone. You must pierce Fin to charge it for the first time. As noted above, this makes Fin splash-proof. You can wash Fin in the sink, but it is not completely submersible.
Last updated: November 04, 2016 10:39
Is it easy to charge Fin internationally?
Of course! The USB cable will work across the globe. Please note that Fin does not come with a USB adapter on its own. No need to worry about compatible outlets or voltages.
Last updated: November 04, 2016 10:39
How long does Fin’s charge last?
From a full charge, Fin will run for about 1.5 hours on High, and for about 5 hours on Low.
Last updated: November 04, 2016 10:39
What will Fin cost in the future? Are you offering it at a discount?
Yes! Fin will retail at $74.95 when it becomes widely available.
Last updated: November 04, 2016 10:56
How large is Fin? What are its dimensions?
Fin’s main body is 1.69 in/42.9 mm tall, 1.22 in/31.1 mm wide, and 1.60 in/40.7 mm long. With the tether attached, Fin is 3.02 in/76.7 mm long in total.
Last updated: November 04, 2016 10:39
Is there a difference between first and second rounds of production? Should I wait to order later?
The only difference is color. The first batch is all Jade, and the second batch is all Coral.
Last updated: November 04, 2016 10:39
What color Eva will I get in the bundles?
When the time comes to start thinking about shipping our rewards, we will send everyone a survey to give us their shipping info. Bundle backers will also be invited to tell us whether they would like their Eva in Lavender or Aqua.
Last updated: November 09, 2016 14:03
How can I become a beta tester?
We thought you’d ask! If you live in the United States, you can visit dameproducts.com/testers and you’ll be redirected to a form you can fill out to get on the list. We are not accepting beta testers outside the US at this time.
Last updated: November 03, 2016 13:35
I want my Fin delivered by a specific date. Can you do it?
The December and February ship dates are strong estimates. Our team in China tells us that progress is coming along rather well, so we still feel comfortable with those targets. However, getting a real product out into the world involves a lot of moving parts. Between tooling, manufacturing, and two legs of shipping, we just can’t promise a specific ship date for you at this point in time. We will send an update and edit the page when we have a firm date to share! I’m sorry if this is a disappointment, but we want to set the right expectations. Thanks for your understanding, and for getting in on the ground floor of something exciting. Last updated: Fri, Nov 4 2016 1:39 pm EDT
Will Fin ship discreetly?
Yes! We will ship Fin out in a plain cardboard box. We designed it to be stealthy, after all. Last updated: Thu, Nov 3 2016 9:04 am EDT
Does the cost of shipping include VAT or customs fees?
The cost of shipping is not inclusive of these fees, or any other charges related to importing Fin. Last updated: Mon, Nov 7 2016 4:45 pm EST
Is Fin water-proof?
Fin is splash-proof, not fully submersible. You can wash Fin in a sink or use it in the shower, but we do not recommend this product for underwater use. Last updated: Thu, Nov 3 2016 4:32 pm EDT
Is Fin body safe?
Fin is better than “body safe” — it’s made of certified medical-grade silicone. Last updated: Thu, Nov 3 2016 4:32 pm EDT
How does Fin charge?
Fin comes with a USB charging cable that can plug into any USB adapter or computer. It takes about 2.5 hours to charge Fin completely from a dead battery. Last updated: Fri, Nov 4 2016 10:36 am EDT
Where does Fin’s charging cable plug into it?
Like Eva, Fin’s charging port is below the layer of silicone. You must pierce Fin to charge it for the first time. As noted above, this makes Fin splash-proof. You can wash Fin in the sink, but it is not completely submersible. Last updated: Fri, Nov 4 2016 1:39 pm EDT
Is it easy to charge Fin internationally?
Of course! The USB cable will work across the globe. Please note that Fin does not come with a USB adapter on its own. No need to worry about compatible outlets or voltages. Last updated: Fri, Nov 4 2016 1:39 pm EDT
How long does Fin’s charge last?
From a full charge, Fin will run for about 1.5 hours on High, and for about 5 hours on Low. Last updated: Fri, Nov 4 2016 1:39 pm EDT
What will Fin cost in the future? Are you offering it at a discount?
Yes! Fin will retail at $74.95 when it becomes widely available. Last updated: Fri, Nov 4 2016 1:56 pm EDT
How large is Fin? What are its dimensions?
Fin’s main body is 1.69 in/42.9 mm tall, 1.22 in/31.1 mm wide, and 1.60 in/40.7 mm long. With the tether attached, Fin is 3.02 in/76.7 mm long in total. Last updated: Fri, Nov 4 2016 1:39 pm EDT
Will Fin fit my hand?
Yes! Testing involved users with ring sizes 4-13, and folks with hands large and small agree that Fin’s finger grip is comfortable and effective. Last updated: Wed, Nov 16 2016 3:42 pm EST
Is Fin covered under warranty?
Fin is backed by a one year warranty against defects. Please contact us directly at [email protected] if you ever have any issues our questions. Last updated: Thu, Nov 3 2016 4:37 pm EDT
According to what standards is Fin compliant?
Fin is CE, RoHS, REACH, and California Prop. 65 compliant. Last updated: Wed, Nov 9 2016 5:03 pm EST
Is there a difference between first and second rounds of production? Should I wait to order later?
The only difference is color. The first batch is all Jade, and the second batch is all Coral. Last updated: Fri, Nov 4 2016 1:39 pm EDT
What color Eva will I get in the bundles?
When the time comes to start thinking about shipping our rewards, we will send everyone a survey to give us their shipping info. Bundle backers will also be invited to tell us whether they would like their Eva in Lavender or Aqua. Last updated: Wed, Nov 9 2016 5:03 pm EST
How can I become a beta tester?
We thought you’d ask! If you live in the United States, you can visit dameproducts.com/testers and you’ll be redirected to a form you can fill out to get on the list. We are not accepting beta testers outside the US at this time. Last updated: Thu, Nov 3 2016 4:35 pm EDT
Current Estimated Shipping Date: December 2016
First batch of Fins (Jade color only): US orders are projected to ship from Brooklyn, NY starting on Monday 12/19. International orders are projected to ship from our fulfillment house starting the same day or the next. Second batch (both Coral and Jade colors): Projected to ship from Brooklyn, NY in early February.
Last Updated At: 12/14/16 | See Kickstarter UpdateWhat is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.